📱 Frequently Asked Questions (FAQ) - [App Name]

1. What is [App Name]?

[App Name] is a fast, secure, and easy-to-use mobile messaging application that lets you connect with friends, family, and colleagues via text, voice, and video.

2. How do I download the app?

You can download [App Name] from the **Apple App Store** (for iOS devices) or the **Google Play Store** (for Android devices). Search for "[App Name]" and look for our official logo.

3. Is the app free to use?

Yes, [App Name] is **completely free** to download and use for basic messaging and calling features. Data charges from your mobile carrier may apply.

4. How do I create an account?

After installing, open the app and enter your **mobile phone number**. You will receive a verification code via SMS. Enter this code to complete registration and set up your profile name.

5. How can I change my profile picture or name?

Go to the **Settings** tab (usually represented by a gear icon), tap on your current profile picture/name, and you will see options to edit your photo and display name.

6. Is my chat data secure?

Yes. All one-on-one chats on [App Name] are protected with **End-to-End Encryption**. This means only you and the person you are communicating with can read the messages—not even our company can access them.

7. Why am I not receiving messages?

Check the following:

• Ensure you have a stable **internet connection** (Wi-Fi or Mobile Data).
• Verify that your app version is **up-to-date**.
• Make sure the user has not been **blocked** accidentally.

8. How do I start a group chat?

Navigate to the **Chats** tab, tap the **New Message** icon (often a pencil or plus sign), and select **New Group**. You can then select the contacts you wish to add and set a group name.

9. Can I make voice or video calls?

Absolutely! Open a one-on-one chat with a contact and look for the **Phone/Call icon** or **Video Camera icon** at the top of the chat screen.